Refund & cancellation policy

Our refund policy

As a rule, payments are non-refundable. Our products are digital and our services are delivered as work, so once you have access or the work has begun, the value has been handed over.

The one exception is where a specific refund term is stated in writing: on the product or offer page you bought from, or on your invoice. Where such a term is stated, it governs, and we honour it in full.

Where a refund is offered

Some offers carry their own guarantee. Our paid workshop, for example, is sold with a 7-day money-back guarantee: if it is not useful, tell us within 7 days of purchase and we refund it, no questions asked, and you keep any replay and bonuses. The terms shown at the point of purchase are the ones that apply to that purchase.

How to request a refund

Where a purchase is eligible, write to us from the email you paid with and, if you have it, the invoice or order reference. A person handles it, not a form. Approved refunds go back to your original payment method; how quickly it lands depends on your bank or card issuer, usually within 5 to 10 business days.

How we deliver

Everything we sell is delivered electronically. Digital products and workshop access are delivered instantly or by email to the address you give at checkout. Ongoing services are delivered as the work is done, on the schedule agreed with you. We do not ship physical goods, so no shipping or delivery charges apply.

Cancelling a service

For an ongoing service, cancellation terms are set in the agreement we sign with you, and that agreement governs. This page covers one-off payments made through the website.